At Sonya Style, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process. Please review the following guidelines for returns and refunds:
Returns: You may return eligible items within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
Refund Process: To initiate a return, please contact our customer support team at [email protected] to obtain a Return Merchandise Authorization (RMA) number. Returns made without an RMA number may not be accepted.
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part. We recommend using a trackable shipping method for returns.
Refund Issuance: Once we receive and inspect the returned item, we will process your refund within 2 days. The refund will be issued to the original payment method used for the purchase.
Non-Returnable Items: Some items, such as personalized or custom-made products, are non-returnable unless they are damaged or defective upon arrival. In such cases, please contact us immediately for assistance.
Exchanges: We do not offer direct exchanges. If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 3 days of receiving the product, and we will arrange for a replacement or refund.
We aim to provide a smooth and reliable shipping experience for our customers. Please review our shipping policy below:
Shipping Options: We offer various shipping options, including standard and expedited shipping. The shipping methods and associated costs will be displayed during the checkout process.
Shipping Timeframes: The estimated delivery time depends on the shipping method selected and your location. We strive to process and ship orders within [number of days] business days of order placement. However, please note that delivery times may vary.
Order Tracking: Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
International Shipping: We offer international shipping to select countries. International customers may be subject to customs fees, import duties, taxes, and other charges, which are the responsibility of the recipient.
Shipping Address: Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Shipping Delays: While we make every effort to meet delivery timeframes, please understand that unforeseen circumstances such as weather conditions or carrier delays may affect delivery times. We appreciate your patience in such situations.
Note: It's essential to customize these policies according to your specific business practices, including any local laws and regulations that may apply. Additionally, make sure to display these policies prominently on your website so that customers can easily access and review them before making a purchase.