1. How can I contact Sonya Style's customer support?
You can reach our dedicated customer support team via email at [your customer support email] or by phone at [your customer support phone number]. We're here to assist you with any questions or concerns.
2. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. Rest assured, your payment information is handled securely.
3. How do I track my order?
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and delivery of your order.
4. What is your return policy?
Our return policy allows for returns within 30 days of delivery for eligible items. For detailed information on our return process and conditions, please refer to our [Refund Policy](link to your refund policy).
5. Do you offer international shipping?
Yes, we do offer international shipping to select countries. Please note that international customers may be subject to customs fees, import duties, taxes, and other charges, which are the responsibility of the recipient.
6. Can I cancel or change my order after it's been placed?
We aim to process orders quickly, so please contact our customer support team immediately if you need to cancel or make changes to your order. Changes may be possible if your order has not yet been shipped.
7. How do I know my size when purchasing clothing or footwear?
To help you choose the right size, please refer to our detailed sizing charts provided on each product page. If you have specific questions about sizing, feel free to reach out to our customer support team for guidance.
8. Are my personal and payment details secure when shopping with Sonya Style?
Absolutely! We prioritize your security. Our website uses SSL encryption to protect your personal and payment information. We never store your payment details on our servers, ensuring your privacy.
9. What should I do if I receive a damaged or defective item?
We're sorry to hear that! Please contact our customer support team within [number of days] days of receiving the product, and we will arrange for a replacement or refund. For more information, refer to our [Refund Policy](link to your refund policy).
10. How can I stay updated on Sonya Style's latest products and promotions?
- Stay in the loop by subscribing to our newsletter. You'll receive updates on new arrivals, special promotions, and exclusive discounts. You can also follow us on [social media platforms] for the latest news.
11. Do you offer gift wrapping or special packaging for orders?
- Yes, we offer gift wrapping and special packaging options for a nominal fee. During the checkout process, you can select these options and add a personalized message if desired.
12. Can I return personalized or custom-made items?
- Unfortunately, personalized or custom-made items are typically non-returnable unless they are damaged or defective upon arrival. Please contact our customer support team for assistance in such cases.
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